Privacy Policy

Last updated: November 2026

1. About this policy

We respect your privacy and are committed to protecting the personal information you provide to us.

This website is operated by Home Education Queensland Inc., a not-for-profit organisation providing information, resources and advice about home education.

This policy explains what personal information we collect, why we collect it, how we use and protect it, and how you can contact us about privacy matters.

2. What information do we collect?

We may collect personal information when you use our website, become a member, make an enquiry or interact with our services.

This information may include:

  • Your name.
  • Email address.
  • Contact details.
  • Membership information and membership history.
  • General information about your home education situation.
  • Information you provide when submitting an enquiry.
  • Payment transaction information relating to membership fees.
  • Technical information about your website visit, such as your IP address, browser type and website usage.

We only seek to collect information that is reasonably necessary for the operation of our organisation and website.

3. How do we use your information?

We use personal information for purposes such as:

  • Managing memberships and membership renewals.
  • Processing membership payments.
  • Providing access to member resources and services.
  • Responding to enquiries.
  • Sending relevant membership or organisational communications.
  • Maintaining and improving our website.
  • Ensuring the security and proper operation of our website.

We do not sell or trade personal information.

We do not share personal information.

4. Payment information

Membership payments may be processed through third-party payment providers.

Where this occurs, payment information is handled in accordance with the payment provider’s privacy and security arrangements.

We do not intentionally store complete credit card details on our website.

5. AI-assisted search

Our website may use AI-assisted search functionality to help visitors find relevant information in our home education knowledge base.

When you use AI-assisted search, the question you enter may be sent to an external artificial intelligence provider to help generate relevant search results and answers.

The AI functionality is intended to help visitors locate publicly available information about home education requirements and resources.

We do not intentionally use membership records or private member information to train the AI search functionality.

Please do not enter personal, confidential or sensitive information into the search field.

AI-generated answers are provided as a general information service. Users should verify important information against the original authoritative sources.

6. Third-party services

Our website may use third-party services to support its operation. These may include:

  • Website hosting providers.
  • Membership management services.
  • Payment processing providers.
  • Website analytics services.
  • AI service providers.

These providers may process information on our behalf as necessary to provide their services.

We take reasonable care when selecting services and aim to use providers with appropriate privacy and security arrangements.

Some third-party providers may process information outside Australia.

7. How we protect your information

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, modification or disclosure.

These steps may include:

  • Restricting access to personal information to authorised administrators.
  • Using appropriate website security measures.
  • Maintaining appropriate access controls.
  • Using reputable third-party service providers.
  • Keeping website software and plugins updated.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as otherwise required.

8. Accessing or correcting your information

If you would like to access or correct personal information we hold about you, please contact us.

We will consider your request and take reasonable steps to assist.

9. Cookies and website analytics

Our website may use cookies and similar technologies to help the website function properly and understand how visitors use the site.

These technologies may collect information such as browser type, website pages visited and general usage information.

You can manage cookies through your internet browser settings.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or privacy practices.

The latest version will always be published on this website.

11. Contact us

If you have questions about this Privacy Policy or how we handle personal information, please contact us.

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